Multilingual Consultation



Helplines you can consult in foreign languages. Multilingual information on Covid-19 can be found here.

Free Consultation for Foreign Residents

Free Consultation for Foreign Residents

The Tokyo Supporting Network for Foreign Residents holds consultation for foreign residents. You may consult with experts, including lawyers, on any doubts or problems you may have living in Japan. Includes themes such as, marriage and divorce, pensions and insurance, labor problems, and more. Interpreters will be on hand to translate into multiple languages.

Completely free. Confidentiality assured.

Check here for details such as schedule and venue.

Listed below are helplines you can consult in foreign languages. Check out the website for further details such as languages supported and opening hours.

  Multilingual Consultation (General Matters)

☎ Tokyo Multilingual Consultation Navi (Tokyo Metropolitan Foundation  "Tsunagari")

Offers consultation in various languages for foreign residents in Tokyo. Free Multilingual Legal Consultations and consultations regarding COVID-19 are also available. 

Languages: Japanese, English, Chinese, Korean, Vietnamese, Nepalese, Indonesian,  Philipino(Tagalog), Thai, Portuguese, Spanish, French, Cambodian, Burmese

Hours : Monday-Friday(Closed on Saturday, Sunday and National Holidays), 10:00-16:00

TEL 03-6258-1227

URL: https://www.tokyo-tsunagari.or.jp/joint/
 English Site : https://tabunka.tokyo-tsunagari.or.jp/english/information/consultation.html

  Consultation for Foreigners  Tokyo Metropolitan Government Foreign Residents' Advisory Center
Offers consultation and a counseling service for foreign people living in Tokyo. 
Languages:
English : TEL 03-5320-7744
Chinese : TEL 03-5320-7766


Korean : TEL 03-5320-7700
Hours : Monday-Friday, 9:30-12:00, 13:00-17:00 *Closed on National Holidays

https://www.metro.tokyo.lg.jp/tosei/iken-sodan/otoiawase/madoguchi/koe/tominnokoe/index.html

English Site https://www.metro.tokyo.lg.jp/english/guide/guide01.html


☎ Consultation Support Center for Foreign Residents 
(Immigration Services Agency of Japan)
Offers advice and helpful information to foreign residents regarding immigration procedures and daily life in Japan.

TEL 03-3202-5535
        03-5155-4039
Hours : Monday-Friday, 9:30-16:00

Languages : Chinese/English (Monday to Friday, excluding the 2nd and 4th Wednesdays of the month), Portuguese (Mondays/Tuesdays/Wednesdays), Spanish (Mondays/Tuesdays/Wednesdays), Indonesian (Tuesdays), Vietnamese (Mondays/Tuesdays), Filipino (Fridays)

English Site : https://www.isa.go.jp/en/consultation/center/index.html

  Immigration / Residence Procedures
☎ Residency Consultation  at the Foreign Residents Support Center <FRESC>  (Tokyo Regional Immigration Services Bureau)
Offers multilingual consultation regarding your status of residence, immigration procedures, and other residency-related issues at FRESC located near Yotsuya Station. Reservation required. 
English Site : https://www.isa.go.jp/en/support/fresc/fresc_2.1.html
English Reservation Site : https://www12.webcas.net/form/pub/fresc/yoyaku-eng

☎Immigration Information Center (Immigration Services Agency of Japan)
Responds to various inquiries regarding immigration and residence procedures.
TEL 0570-013904
(for IP phones, PHS, and calls from overseas, call 03-5796-7112)
Hours : Monday-Friday, 8:30-17:15 *Closed on National holidays
https://www.isa.go.jp/en/consultation/center/index.html

  Legal Issues
 Houterasu - Japan Legal Support Center (Ministry of Justice)
Provides information on Japanese legal system, bar assocations and relevant organizations.
 TEL 0570-078377
 Hours : Monday - Friday, 9:00 -17:00 *Closed on National holidays
 Languages : English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Nepalese, Indonesian, Thai

 English Site : https://www.houterasu.or.jp/en/index.html

  Police
☎  General Consultation Center   (Metropolitan Police Department)
TEL 03-3503-8484(for foreigners only)
https://www.keishicho.metro.tokyo.jp/faq/soudan/madoguti.html
Hours : 8:30 - 17:15

  Mental Health
☎ TELL Japan (NPO)
 Provides effective support and counseling services to Japan's international community and its increasing mental health needs.
https://telljp.com/

  Human Rights
☎ Human rights counseling services in foreign languages on the Internet (Ministry of Justice)
http://www.moj.go.jp/JINKEN/jinken21.html#01
TEL 0570-090911
 Hours : Monday - Friday, 8:00-17:00 *Closed on National holidays
 Languages : English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepalese, Spanish, Indonesian, Thai

  Medical Issues
☎ Telephone Information Services on Medical Institutions (Metropolitan Government of Tokyo)
 Provides information about medical institutions with staffs who can speak foreign languages and the medical system in Japan.
 https://www.fukushihoken.metro.tokyo.lg.jp/iryo/sodan/komatta/gaikokugo.html
TEL 03-5285-8181
 Hours : 9:00-20:00
 Languages : English, Chinese, Korean, Thai, Spanish


☎ Telephone Consultation for medical matters (AMDA Medical Information Center)
Help on finding medical institutions and provide information on healthcare and welfare systems in Japan.
https://www.amdamedicalcenter.com/
TEL 03-6233-9266
 Hours : 10:00-16:00
 Languages : English, Chinese, Korean, Thai, Spanish,
 Portuguese, Filipino

  Labour / Employment
Problems at Work
Telephone Consultation Service for Foreign Workers
 Working condition consultation hot line
 Guide to Labour Bureaus with Foreign Workers Consultation Service(Adviser for Foreign Workers)
(Ministry of Health, Labour and Welfare)
https://www.check-roudou.mhlw.go.jp/soudan/foreigner.html
 Languages : English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Burmese, Thai, Cambodian, Mongolian, Indonesian

Labor Consultation Service for Foreign Workers
Provides consultation regarding labour issues in general, including working conditions such as wage, severance payment etc.
 English Site : https://www.hataraku.metro.tokyo.lg.jp/sodan/sodan/foreign.html

 Languages : English, Chinese

Looking for Jobs
☎TOKYO CAREER Consulting Desk (Tokyo Metropolitan Government)
Provides information about steps to work in Tokyo. 
 English Site : https://www.tdh.metro.tokyo.lg.jp/english/contact/consultation/
 Languages : English, Chinese, Korean 


Tokyo Employment Service Center for Foreigners
Provides job counseling and placement services for non-Japanese students holding a STUDENT 留学 status (visa) and non-Japanese specialists or technical experts holding a corresponding status (visa) who live in Japan and seek employment in Japan.  The center is run by the Ministry of Health, Labour and Welfare. 
* Appointment is required to use interpretation service
English Site : 
https://jsite.mhlw.go.jp/tokyo-foreigner/english.html
Languages : English, Chinese

Shinjuku Foreigners’ Employment Assistance and Guidance Center
Provides job counseling and placement services for non-Japanese job seekers whose status has no-restrictions on occupation such as  SPOUSE OR CHILD OF JAPANESE NATIONAL日本人配偶者等, LONG TERM RESIDENT定住, PERMANENT RESIDENT永住Job counseling and placement services for WORKING HOLIDAY status (visa) holders Job counseling and placement services for STUDENT留学 and DEPENDENT家族滞在 status(visa) holders seeking a PART-TIME job.  * Appointment is required to use interpretation service

Languages : English, Chinese

  Education
Counseling and Consultation Services for foreign children and students
(Tokyo Metropolitan Education Consultation Center)
 Provides consultation on school maladaptation, accepts inquiries regarding entry and advancement in public high schools etc., from children under 19 and their guardians. 
 English Site : https://e-sodan.metro.tokyo.lg.jp/english/index.html
 Languages : English, Chinese, Korean 

  Pension / Tax
☎Pension Consultation (Interpretation Service)
Provides interpretation service for pension consultation when you visit the branch office or call the consultation phone of Japan Pension Service. (Japan Pension Service)

https://www.nenkin.go.jp/international/index.files/01.pdf

https://www.nenkin.go.jp/international/index.html
Hours : Monday - Friday, 9:00-17:00 *Closed on National holidays

Languages: English, Chinese, Korean, Portuguese, Spanish, Thai, Tagalog, Vietnamese, Indonesian, Nepalese


Tokyo Regional Tax Bureau Consultation Service for Foreign Residents (National Tax Agency)
https://www.nta.go.jp/english/contact/moreinformation/
https://www.nta.go.jp/english/
Hours : Monday - Friday, 9:00-17:00 *Closed on National Holidays
Languages: English

 

TEL 03-3821-9070

  Domestic Violence
 5-Language DV Consultation Service  (Tokyo Women's Plaza)
Provides  consultation in 5 languages for residents of Tokyo, suffering from domestic violence by their spouse or partner.   

http://www1.tokyo-womens-plaza.metro.tokyo.jp/consult/tabid/256/Default.aspx
English Flyer : https://www.twp.metro.tokyo.lg.jp/Portals/0/soudan/%E7%9B%B8%E8%AB%87%E6%A1%88%E5%86%85(English_%E8%8B%B1%E8%AA%9E).pdf
Hours: Tuesday, Thursday, Friday 13:00-16:00 *Closed on National Holidays
Languages: English, Chinese, Korean, Thai, Tagalog

TEL  03-5467-2455

 

☎ 
Domestic Violence Hotline Plus
  (Cabinet Office)
Multilingual hotline for domestic violence. *Phone, E-mail, Chat service available.

English Site : https://soudanplus.jp/en/index.html
Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepalese, Vietnamese, Indonesian

TEL 0120-279-889

Police
110

Fire,
Ambulance
Emergency Rescue
119

Coast Guard
118