Multilingual Resources & Information on COVID-19 for Foreigners in Japan

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  Helpline (Telephone Consultation Service)

■ Tokyo Coronavirus Support Center for Foreign Residents (TOCOS) 

(Bureau of Citizens and Cultural Affairs, Tokyo Metropolitan Government)

Provides consultation service in 14 languages regarding questions and concerns related to COVID-19, from education, employment, to finance and healthcare

 

Tel: 0120-296-004 (free toll)

Hours: Monday to Friday - 10a.m. - 5 p.m.(Closed on weekends and holidays)

 Languages: English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Khmer, Burmese, Simplified Japanese

Website: https://www.seikatubunka.metro.tokyo.lg.jp/chiiki_tabunka/tabunka/tabunkasuishin/0000001452.html


 ■  Tokyo Novel Coronavirus Call Center 
(Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government)
 Provides consultation service in 3 languages regarding COVID-19 prevention, testing and healthcare
 

Tel: 0570-550571

 Hours: 9 a.m. - 10 p.m. every day
 Languages: Japanese, English, Chinese, Korean
 

 ■  Multilingual Consultation Service Regarding COVID-19 
(AMDA International Medical Information Center)
 Provides multilingual consultation service on medical issues regarding COVID-19 in collaboration with the Japan Medical Association

 

 Dates: April 10th (Friday) - May 20th (Wednesday)


 Multilingual Line
 Hours: Monday to Friday - 10 a.m. - 5 p.m., Saturday, Sunday & holidays - 10 a.m. - 3 p.m.
 Tel: 03-6233-9266

 Languages: English, Chinese, Korean, Spanish, Thai, Portuguese, Tagalog, Vietnamese 
** English service is provided every day but other languages are only offered on certain days. Please check the schedule on the website.
 

 Website:  https://www.amdamedicalcenter.com/
 Facebook page:  https://www.facebook.com/pg/AMDAIMIC/posts/

 

  ■5-Language DV Consultation Service

(Tokyo Women's Plaza )

Provides consultation service for people suffering from domestic violence (DV) by their spouse or partner.

Tel: 03-5467-2455

Hours: Tuesday, Thursday, Friday - 1 p.m. - 4p.m. (Closed on holidays)

Languages: English, Chinese, Korean, Thai, Tagalog

Website: http://www1.tokyo-womens-plaza.metro.tokyo.jp/consult/tabid/256/Default.aspx

  

 ■Domestic Violence Hotline Plus

(Cabinet Office)

Provides consultations by SNS, as well as on-site interpreter services and shelters. 

Tel : 0120-279-889

Hours : 24 Hours (Telephone, Mail) *Japanese Only, 12:00-22:00 (Chat) 

Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepali, Vietnamese, Indonesian

Website : https://soudanplus.jp/ 

  Useful Resources

 ■ Latest updates on COVID-19 in TOKYO :Tokyo Metropolitan Government

 Website:   https://stopcovid19.metro.tokyo.lg.jp/
 Information provided in English, Chinese, Korean, Japanese
 
 ■ Information on Immigration: Ministry of Justice
 Website:  http://www.moj.go.jp/hisho/kouhou/20200131comment.html
 The following information among others is provided on the website:   

* Refusal of landing related to COVID-19

* Handling of residence application

* Validity of Certificate of Eligibility

Information provided in English, Chinese, Korean, etc. (Scroll down for links to other languages)

 
 ■ Information on Employment: Employment Policy for Foreign workers from the Ministry of Health, Labour and Welfare

Website:  https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html
 The following information is provided on the website: 

 * Leave allowance pay, subsidies, paid vacation days for foreigners working in companies

 English, Simplified ChineseTraditional Chinese, Korean, Portuguese, Spanish, Tagalog, Thai, Vietnamese, Nepali, Indonesian, Cambodian, Mongolian, Burmese
 * Issues regarding employment of foreign students who graduated from Japanese schools this March (PDF)

 English, Simplified Chinese Traditional Chinese, Korean, Portuguese, Spanish, Tagalog, Thai, Vietnamese, Nepali, Indonesian, Cambodian, Mongolian, Burmese
 

 ■ Counseling Service and Hotlines in Foreign Languages: Ministry of  Health, Labour and Welfare
  Website:  https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html

 

■ Labour Problem Q&A  :Labour Lawyers Association of Japan

Website: https://covid19-labourqanda.jimdosite.com/
Information provided in Tagalog, Spanish, Portuguese, Vietnamese, Chinese. English and Burmese coming soon.
 

Guide to the Special Cash Payments (100,000 yen per person)

Multilingual guidance on how to fill in the appication form : Ministry of Internal Affairs and Communications NEW!

Website: https://kyufukin.soumu.go.jp/ja-JP/download/

Provided in English,  Simlified Chinese, Traditional Chinese, Korean, Vietnamese, Tagalog, Portugese, Spanish, Indonesian, Thai, Nepali

 

Guide to Special Cash Payments :  Ministry of Internal Affairs and Communications

Provided in EnglishSimplified Chinese/Traditional Chinese/Korean/Vietnamese TagalogPortuguese/Spanish/Indonesian/Thai  (PDF)

 

■ Guidance on Temporary Loan Emergency Funds: Ministry of Health, Labour  and Welfare
 Website:  https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/hukushi_kaigo/seikatsuhogo/seikatsu-fukushi-shikin1/index.html

Households struggling to pay living expenses due to temporary suspension of work or unemployment caused by COVID-19 may apply for emergency loans.

Information provided in  EnglishChineseKoreanVietnamesePortugueseSpanishsimple Japanese. (PDF)

 

■ Information about the Housing Security Benefit  : Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000073432.html

Provided in EnglishChineseKoreanVietnamese Portuguese/Spanish   

 

General Information about COVID-19
 About the New Corona Virus: CLAIR
 Website:    http://www.clair.or.jp/tabunka/portal/info/contents/114517.php
 Information on COVID-19 provided in 17 languages.

 

Covid-19 Multlingual Support Project

Website:   https://covid19-tagengo.com/

Information On COVID-19 provided in 12 languages. Operated by students and graduates of Tokyo University of Foreign Studies (TUFS).

 

■ Covid-19 Phrases in 19 languages

Covid-19 Phrases in 19 languages

Website:   https://www.yubisashi.com/covid19/

A free Point-and-Speak YUBISASHI file  which contains words necessary for daily life and medical institutions.

 

Information related to COVID-19 from Kokubunji City NEW!

COVID-19 Information : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/index.html

 

Multlilingual COVID-19 Information : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1022790/index.htm

 

Guidance on how to fill out the application form for the Special Cash Payment : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1022790/index.htm

Provided in Simplified Japanese, English, Chinese, Korean