MULTILINGUAL RESOURCES & INFORMATION ON COVID-19 FOR FOREIGNERS IN JAPAN

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Contents

  Helpline (Telephone Consultation Service)
 

General Support

◆Tokyo Coronavirus Support Center for Foreign Residents (TOCOS)

◆FRESC Help Desk

  About the Disease

◆ Tokyo Novel Coronavirus Call Center : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government

◆ Telephone Consultation Desk : Ministry of Health, Labour and Welfare(8 languages)

  Multilingual Medical Institution Search

◆Tokyo Metropolitan Himawari Medical Institution Information Service : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government(6 languages)

  Multilingual Medical Consultation ◆Multilingual Consultation Service Regarding COVID-19 : AMDA International Medical Information Center
 

DV Consultation Service

◆5-Language DV Consultation Service : Tokyo Women's Plaza

◆Domestic Violence Hotline Plus : Cabinet Plus

     
  Useful Resources
  COVID-19 info

Latest updates on COVID-19 in TOKYO

  General Support

Monetary Assistance for Everyday Lives  such as, Temporary Special Cash Payout for Low Income Single-Parent Households,  Special Revision of the Standard Monthly Remuneration of EPI Premium, Support Training Program for Jobseekers etc.

  Immigration Validity of Certificate of Eligibility etc. 
  Employment

 Leave allowance pay, subsidies, paid vacation days for foreigners working in companies, Labour Problem Q&A

  Financial Support

Guidance on Temporary Loan Emergency Funds, Information about the Housing Security Benefit etc.

  Technical Interns  Useful information for technical interns related to COVID-19
  Kokubunji City  Multilingual COVID-19 information from Kokubunji City
  Others Multilingual Sites on COVID-19
  Useful Information
  Helpline (Telephone Consultation Service)

General Support

■ Tokyo Coronavirus Support Center for Foreign Residents (TOCOS) 

 :Bureau of Citizens and Cultural Affairs, Tokyo Metropolitan Government

Provides consultation service in 14 languages regarding questions and concerns related to COVID-19, from education, employment, to finance and healthcare

 

TEL 0120-296-004 (free toll)

Hours: Monday to Friday - 10a.m. - 5 p.m.(Closed on weekends and holidays)

Languages: English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Khmer, Burmese, Plain Japanese

Website: https://www.seikatubunka.metro.tokyo.lg.jp/chiiki_tabunka/tabunka/tabunkasuishin/0000001452.html

 

■ FRESC Help desk (Foreign Residents Support Center <FRESC>)

Provides consultation  by phone from non-Japanese people who have lost their jobs or whose lives have otherwise been affected

by COVID-19.

 

TEL  0120-76-2029(free toll)

Hours: Monday to Friday - 9a.m. - 5p.m. (Closed on weekends and holidays)

14 Languages : Plain Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Nepalese, Thai, Indonesian, Tagalog, Burmese,  Cambodian, Mongoilan

Website:http://www.moj.go.jp/isa/support/fresc/fresc01.html

About the Disease

Tokyo Novel Coronavirus Call Center

 : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government
     Provides consultation service in 4 languages regarding COVID-19 prevention, testing and healthcare.

TEL 0570-550571

4 Languages: Japanese, English, Chinese, Korean

Hours: Monday to Friday - 9a.m. - 10p.m. (Closed on weekends and holidays)

 

■ Telephone Consultation Desk

 : Ministry of Health, Labour and Welfare

8 Languages :  Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese

Hours :  Everyday - 9a.m. - 9p.m. *Thai : 9a.m. - 6p.m. , Vietnamese : 10a.m. - 7p.m.

TEL 0120-565653

URL: https://www.mhlw.go.jp/stf/covid-19/kenkou-iryousoudan.html#h2_3

 Looking for a Hospital

■ Tokyo Metropolitan "Himawari" Medical Institution Information Service

 : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government
 
Provides multilingual consultation service to help you search  hospitals in Tokyo.

6 Languages :  Japanese, English, Chinese, Korean, Thai, Spanish

Hours :  Everyday - 9a.m. - 8p.m.

TEL 03-5285-8181

URL: https://www.himawari.metro.tokyo.jp/qq13/qqport/tomintop/

 Multilingual Medical Consultation

 ■  Multilingual Consultation Service Regarding COVID-19  (AMDA International Medical Information Center)
 Provides multilingual consultation service on medical issues and issues regarding COVID-19.

 

 Multilingual Line
 Hours: Monday to Friday - 10 a.m. - 4 p.m.
 Tel: 03-6233-9266

 Languages:   Japanese & English (Everyday),  Korean & Tagalog (Monday), Thai (Tuesday), Chinese (Tuesday & Thursday) , Spanish(Wednesday) ,   Portuguese (Friday),  Vietnamese (Every 2nd & 4th Wednesday)
 

 Website:  https://www.amdamedicalcenter.com/
 Facebook page:  https://www.facebook.com/AMDAIMIC/

DV Consultation Service

 ■5-Language DV Consultation Service

(Tokyo Women's Plaza )

Provides consultation service for people suffering from domestic violence (DV) by their spouse or partner.

Tel: 03-5467-2455

Hours: Tuesday, Thursday, Friday - 1 p.m. - 4p.m. (Closed on holidays)

Languages: English, Chinese, Korean, Thai, Tagalog

Website: http://www1.tokyo-womens-plaza.metro.tokyo.jp/consult/tabid/256/Default.aspx

  

 ■Domestic Violence Hotline Plus

(Cabinet Office)

Provides consultations by SNS, as well as on-site interpreter services and shelters. 

Tel : 0120-279-889

Hours : 24 Hours (Telephone, Mail) *Japanese Only, 12:00-22:00 (Chat) 

Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepali, Vietnamese, Indonesian

Website : https://soudanplus.jp/ 

  Useful Resources
COVID-19 Info
■ Latest updates on COVID-19 in TOKYO :Tokyo Metropolitan Government

 Website:   https://stopcovid19.metro.tokyo.lg.jp/
 Information provided in English, Chinese, Korean, Japanese

General Support related to COVID-19

■To Non-Japanese Citizens -  General Support related to COVID-19 Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html

 

 ▼Monetary Assistance for Everyday Lives (Temporary Special Cash Payout for Low Income Single-Parent Households, 

Special Revision of the Standard Monthly Remuneration of EPI Premium, Support Training Program for Jobseekers etc.)

やさしい日本語English中文(簡)中文(繁)한국PortuguêsEspanolTagalogภาษาไทยTiếng Việt /नेपालीBahasa Indonesiaភាសាខ្មែរМонгол хэлမြန်မာဘာသာ【PDF】

Immigration
Information related to COVID-19 : Immigration Services Agency of Japan

Website:   https://www.isa.go.jp/en/covid-19_index.html

 

 ▼Refusal of landing related to COVID-19

Website: http://www.moj.go.jp/isa/hisho06_00099.html

Languages : Plain Japanese, English

 

Handling of foreign nationals who have difficulty returning to their home country or another country

Website: http://www.moj.go.jp/isa/nyuukokukanri01_00155.html

Languages : Plain Japanese, English,  Chinese, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish, etc. 

 

Guide to Support Continuous Employment for Foreigners (such as technical interns) who have been dismissed, etc.

 【URL】http://www.moj.go.jp/isa/nyuukokukanri14_00008.html

 Languages : Plain Japanese, English,  Chinese, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish

Employment

■To Non-Japanese Citizens -  General Support related to COVID-19 :  Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html#100

 

 Leave allowance pay, subsidies, paid vacation days for foreigners working in companies

やさしい にほんご /English中文(簡)中文(繁)한국PortuguêsEspanolTagalogภาษาไทยTiếng ViệtनेपालीBahasa Indonesiaភាសាខ្មែរМонгол хэлBurmese

 

▼ Issues regarding employment of foreign students who graduated from Japanese schools this March (PDF)

やさしい にほんご/English中文(簡)中文(繁)한국PortuguêsEspanolTagalog/  ภาษาไทยTiếng ViệtनेपालीBahasa Indonesiaភាសាខ្មែរМонгол хэлBurmese

 

 Counseling Service and Hotlines in Foreign Languages: Ministry of  Health, Labour and Welfare

 https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html

 

 

■ Labour Problem Q&A  :Labour Lawyers Association of Japan

Website: https://covid19-labourqanda.jimdosite.com/
Information provided in Tagalog, Spanish, Portuguese, Vietnamese, Chinese,  English, Burmese

 Financial  Support

■To Non-Japanese Citizens -  General Support related to COVID-19 :  Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html

 

Guidance on Temporary Loan Emergency Funds: Ministry of Health, Labour  and Welfare

Households struggling to pay living expenses due to temporary suspension of work or unemployment caused by COVID-19 may apply for emergency loans.

 Website:  https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/hukushi_kaigo/seikatsuhogo/seikatsu-fukushi-shikin1/index.html

Information provided in  English,  Chinese,  Korean,  Vietnamese,  Portuguese,  Spanish,  Plain Japanese Nepalese, BurmeseBengali (PDF)

 

■ Information about the Housing Security Benefit  : Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000073432.html

Provided in EnglishChineseKoreanVietnamese Portuguese/Spanish   (PDF)

For Technical Interns
■ Information related to COVID-19 : OTIT Organization for Technical Intern Training
【URL】https://www.otit.go.jp/CoV2/

▼Information on the systems that can be used when technical intern training cannot be continued due to the spread of COVID-19 (

employment insurance benefits etc.)

日本語中文Tiếng Việt TagalogBahasa IndonesiaภาษาไทยEnglishភាសាខ្មែរမြန်မာဘာသာ

  Information related to COVID-19 from Kokubunji City

 

■COVID-19 Information : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/index.html

 Languages: Japanese

 

■Multilingual COVID-19 Information : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/about/language.html

 

■Information about Housing Security Benefit : Kokubunji City

【URL】http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1023910/1022790/1023545/1023554.html

  Languages: Japanese, English, Chinese, Korean, Vietnamese

 

 ■Having difficulty paying bills for water and sewerage : Kokubunji City

 

【URL】http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1023910/1022790/1023545/1023555.html

Multilingual Sites on COVID-19
 ■About the New Corona Virus : CLAIR

 Website:    http://www.clair.or.jp/tabunka/portal/info/contents/114517.php
 Information on COVID-19 provided in 17 languages.

 

■Covid-19 Multilingual Support Project : 

Website:   https://covid19-tagengo.com/

Information on COVID-19 provided in 12 languages. Operated by students and graduates of Tokyo University of Foreign Studies (TUFS).

Languages; Japanese, English, Chinese, Korean, Spanish, French, German, Portuguese, Vietnamese, Tagalog, Arabic  

 

Covid-19 Information and Resources : Cabinet Secretariat

Website: https://corona.go.jp/en/

Languages:  Japanese, English, Arabic, Chinese, Korean, French, German, Spanish, Italian, Portuguese, Russian, Indonesian, Tagalog, Vietmanese, Thai, Burmese, Nepalese, Cambodian

 

 Information on Support Measures Related to COVID-19 : https://corona.go.jp/en/toppage/pdf/support_measures_20200626.pdf

Provided in English.

  

■COVID-19 Multilingual Guide:Ministry of Health, Labour  and Welfare

Website: https://www.covid19-info.jp/

Provided in Simplified Japanese, English, Chinese, Korean, Portuguese   

Useful Information

 Covid-19 Phrases in 19 languages Joho Center Publishing Co., Ltd.

A free Point-and-Speak YUBISASHI file  which contains words necessary for daily life and medical institutions. 

Website:   https://www.yubisashi.com/covid19/

Languages : Japanese, English, Simplified Chinese, Traditional Chinese, French, German, Spanish, Italian, Indonesian, Filipino, Vietnamese, Thai, Korean