General Support

■ Tokyo Coronavirus Support Center for Foreign Residents (TOCOS) 

 :Bureau of Citizens and Cultural Affairs, Tokyo Metropolitan Government

Provides consultation service in 14 languages regarding questions and concerns related to COVID-19, from education, employment, to finance and healthcare

 

TEL 0120-296-004 (free toll)

Hours: Monday to Friday - 10a.m. - 5 p.m.(Closed on weekends and holidays)

Languages: English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Khmer, Burmese, Plain Japanese

Website: https://www.seikatubunka.metro.tokyo.lg.jp/chiiki_tabunka/tabunka/tabunkasuishin/0000001452.html

 

■ FRESC Help desk (Foreign Residents Support Center ＜FRESC＞)

Provides consultation  by phone from non-Japanese people who have lost their jobs or whose lives have otherwise been affected

by COVID-19.

 

TEL  0120-76-2029(free toll)

Hours: Monday to Friday - 9a.m. - 5p.m. (Closed on weekends and holidays)

14 Languages : Plain Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Nepalese, Thai, Indonesian, Tagalog, Burmese,  Cambodian, Mongoilan

Website:http://www.moj.go.jp/isa/support/fresc/fresc01.html

About the Disease

■Tokyo Novel Coronavirus Call Center

 : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government
   　 Provides consultation service in 4 languages regarding COVID-19 prevention, testing and healthcare.

TEL 0570－550571

4 Languages: Japanese, English, Chinese, Korean

Hours: Monday to Friday - 9a.m. - 10p.m. (Closed on weekends and holidays)

 

■ Telephone Consultation Desk

 : Ministry of Health, Labour and Welfare

8 Languages :  Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese

Hours :  Everyday - 9a.m. - 9p.m. *Thai : 9a.m. - 6p.m. , Vietnamese : 10a.m. - 7p.m.

TEL 0120－565653

URL: https://www.mhlw.go.jp/stf/covid-19/kenkou-iryousoudan.html#h2_3

 Looking for a Hospital

■ Tokyo Metropolitan "Himawari" Medical Institution Information Service

 : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government
 Provides multilingual consultation service to help you search  hospitals in Tokyo.

6 Languages :  Japanese, English, Chinese, Korean, Thai, Spanish

Hours :  Everyday - 9a.m. - 8p.m.

TEL 03-5285-8181

URL: https://www.himawari.metro.tokyo.jp/qq13/qqport/tomintop/

 Multilingual Medical Consultation

 ■  Multilingual Consultation Service Regarding COVID-19 　(AMDA International Medical Information Center)
 Provides multilingual consultation service on medical issues and issues regarding COVID-19.

 

 Multilingual Line
 Hours: Monday to Friday - 10 a.m. - 4 p.m.
 Tel: 03-6233-9266

 Languages:   Japanese & English (Everyday),  Korean & Tagalog (Monday), Thai (Tuesday), Chinese (Tuesday & Thursday) , Spanish(Wednesday) ,   Portuguese (Friday),  Vietnamese (Every 2nd & 4th Wednesday)
 

 Website:  https://www.amdamedicalcenter.com/
 Facebook page:  https://www.facebook.com/AMDAIMIC/

DV Consultation Service

 ■5-Language DV Consultation Service

(Tokyo Women's Plaza )

Provides consultation service for people suffering from domestic violence (DV) by their spouse or partner.

Tel: 03-5467-2455

Hours: Tuesday, Thursday, Friday - 1 p.m. - 4p.m. (Closed on holidays)

Languages: English, Chinese, Korean, Thai, Tagalog

Website: http://www1.tokyo-womens-plaza.metro.tokyo.jp/consult/tabid/256/Default.aspx

  

 ■Domestic Violence Hotline Plus

(Cabinet Office)

Provides consultations by SNS, as well as on-site interpreter services and shelters. 

Tel : 0120-279-889

Hours : 24 Hours (Telephone, Mail) *Japanese Only, 12:00-22:00 (Chat) 

Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepali, Vietnamese, Indonesian

Website : https://soudanplus.jp/ 

COVID-19 Info
■ Latest updates on COVID-19 in TOKYO :Tokyo Metropolitan Government

 Website:   https://stopcovid19.metro.tokyo.lg.jp/
 Information provided in English, Chinese, Korean, Japanese

General Support related to COVID-19

■To Non-Japanese Citizens -  General Support related to COVID-19 :  Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html

 

 ▼Monetary Assistance for Everyday Lives (Temporary Special Cash Payout for Low Income Single-Parent Households, 

Special Revision of the Standard Monthly Remuneration of EPI Premium, Support Training Program for Jobseekers etc.）

やさしい日本語／English／中文（簡）／中文（繁）／한국／Português／Espanol／Tagalog／ภาษาไทย／Tiếng Việt ／नेपाली／Bahasa Indonesia／ភាសាខ្មែរ／Монгол хэл／မြန်မာဘာသာ【PDF】

Immigration
■Information related to COVID-19 : Immigration Services Agency of Japan

Website:   https://www.isa.go.jp/en/covid-19_index.html

 

 ▼Refusal of landing related to COVID-19

Website: http://www.moj.go.jp/isa/hisho06_00099.html

Languages : Plain Japanese, English

 

▼Handling of foreign nationals who have difficulty returning to their home country or another country

Website: http://www.moj.go.jp/isa/nyuukokukanri01_00155.html

Languages : Plain Japanese, English,  Chinese, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish, etc. 

 

▼Guide to Support Continuous Employment for Foreigners (such as technical interns) who have been dismissed, etc.

 【URL】http://www.moj.go.jp/isa/nyuukokukanri14_00008.html

 Languages : Plain Japanese, English,  Chinese, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish

Employment

■To Non-Japanese Citizens -  General Support related to COVID-19 :  Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html#100

 

▼ Leave allowance pay, subsidies, paid vacation days for foreigners working in companies

やさしい にほんご ／English／中文（簡）／中文（繁）／한국／Português／Espanol／Tagalog／ ภาษาไทย／Tiếng Việt／नेपाली／Bahasa Indonesia／ភាសាខ្មែរ／Монгол хэл／Burmese

 

▼ Issues regarding employment of foreign students who graduated from Japanese schools this March （PDF）

やさしい にほんご／English／中文（簡）／中文（繁）／한국／Português／Espanol／Tagalog／  ภาษาไทย／Tiếng Việt ／नेपाली／Bahasa Indonesia／ភាសាខ្មែរ／Монгол хэл／Burmese

 

 Counseling Service and Hotlines in Foreign Languages: Ministry of  Health, Labour and Welfare

 https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html

 

 

■ Labour Problem Q&A  :Labour Lawyers Association of Japan

Website: https://covid19-labourqanda.jimdosite.com/
Information provided in Tagalog, Spanish, Portuguese, Vietnamese, Chinese,  English, Burmese

 Financial  Support

■To Non-Japanese Citizens -  General Support related to COVID-19 :  Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html

 

▼Guidance on Temporary Loan Emergency Funds: Ministry of Health, Labour  and Welfare

Households struggling to pay living expenses due to temporary suspension of work or unemployment caused by COVID-19 may apply for emergency loans.

 Website:  https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/hukushi_kaigo/seikatsuhogo/seikatsu-fukushi-shikin1/index.html

Information provided in  English,  Chinese,  Korean,  Vietnamese,  Portuguese,  Spanish,  Plain Japanese,  Nepalese, Burmese, Bengali　(PDF)

 

■ Information about the Housing Security Benefit  : Ministry of Health, Labour  and Welfare

Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000073432.html

Provided in English／Chinese／Korean／Vietnamese ／Portuguese／Spanish   (PDF)

For Technical Interns
■ Information related to COVID-19 : OTIT Organization for Technical Intern Training
【URL】https://www.otit.go.jp/CoV2/

▼Information on the systems that can be used when technical intern training cannot be continued due to the spread of COVID-19 (

employment insurance benefits etc.)

日本語／中文／Tiếng Việt ／Tagalog／Bahasa Indonesia／ภาษาไทย／English／ភាសាខ្មែរ／မြန်မာဘာသာ／

  Information related to COVID-19 from Kokubunji City

 

■COVID-19 Information : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/index.html

 Languages: Japanese

 

■Multilingual COVID-19 Information : Kokubunji City

Website: http://www.city.kokubunji.tokyo.jp/about/language.html

 

■Information about Housing Security Benefit : Kokubunji City

【URL】http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1023910/1022790/1023545/1023554.html

  Languages: Japanese, English, Chinese, Korean, Vietnamese

 

 ■Having difficulty paying bills for water and sewerage : Kokubunji City

 

【URL】http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1023910/1022790/1023545/1023555.html

Multilingual Sites on COVID-19
 ■About the New Corona Virus : CLAIR

 Website:    http://www.clair.or.jp/tabunka/portal/info/contents/114517.php
 Information on COVID-19 provided in 17 languages.

 

■Covid-19 Multilingual Support Project : 

Website:   https://covid19-tagengo.com/

Information on COVID-19 provided in 12 languages. Operated by students and graduates of Tokyo University of Foreign Studies (TUFS).

Languages; Japanese, English, Chinese, Korean, Spanish, French, German, Portuguese, Vietnamese, Tagalog, Arabic  

 

■Covid-19 Information and Resources : Cabinet Secretariat

Website: https://corona.go.jp/en/

Languages:  Japanese, English, Arabic, Chinese, Korean, French, German, Spanish, Italian, Portuguese, Russian, Indonesian, Tagalog, Vietmanese, Thai, Burmese, Nepalese, Cambodian

 

 Information on Support Measures Related to COVID-19 : https://corona.go.jp/en/toppage/pdf/support_measures_20200626.pdf

Provided in English.

  

■COVID-19 Multilingual Guide：Ministry of Health, Labour  and Welfare

Website: https://www.covid19-info.jp/

Provided in Simplified Japanese, English, Chinese, Korean, Portuguese   

Useful Information

■ Covid-19 Phrases in 19 languages : Joho Center Publishing Co., Ltd.

A free Point-and-Speak YUBISASHI file  which contains words necessary for daily life and medical institutions. 

Website:   https://www.yubisashi.com/covid19/

Languages : Japanese, English, Simplified Chinese, Traditional Chinese, French, German, Spanish, Italian, Indonesian, Filipino, Vietnamese, Thai, Korean