Helpline (Telephone Consultation Service) | ||
◆Tokyo Coronavirus Support Center for Foreign Residents (TOCOS) ◆FRESC Help Desk |
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About the Disease |
◆ Tokyo Novel Coronavirus Call Center : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government ◆ Telephone Consultation Desk : Ministry of Health, Labour and Welfare(8 languages) |
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Multilingual Medical Institution Search |
◆Tokyo Metropolitan Himawari Medical Institution Information Service : Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government(6 languages) |
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Multilingual Medical Consultation | ◆Multilingual Consultation Service Regarding COVID-19 : AMDA International Medical Information Center | |
◆5-Language DV Consultation Service : Tokyo Women's Plaza ◆Domestic Violence Hotline Plus : Cabinet Plus |
Useful Resources | ||
COVID-19 info |
Latest updates on COVID-19 in TOKYO |
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General Support |
Monetary Assistance for Everyday Lives such as, Temporary Special Cash Payout for Low Income Single-Parent Households, Special Revision of the Standard Monthly Remuneration of EPI Premium, Support Training Program for Jobseekers etc. |
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Immigration | Validity of Certificate of Eligibility etc. | |
Employment |
Leave allowance pay, subsidies, paid vacation days for foreigners working in companies, Labour Problem Q&A |
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Financial Support |
Guidance on Temporary Loan Emergency Funds, Information about the Housing Security Benefit etc. |
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Technical Interns | Useful information for technical interns related to COVID-19 | |
Kokubunji City | Multilingual COVID-19 information from Kokubunji City | |
Others | Multilingual Sites on COVID-19 | |
Useful Information |
Helpline (Telephone Consultation Service) |
■ Tokyo Coronavirus Support Center for Foreign Residents (TOCOS)
:Bureau of Citizens and Cultural Affairs, Tokyo Metropolitan Government
Provides consultation service in 14 languages regarding questions and concerns related to COVID-19, from education, employment, to finance and healthcare
TEL 0120-296-004 (free toll)
Hours: Monday to Friday - 10a.m. - 5 p.m.(Closed on weekends and holidays)
Languages: English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Khmer, Burmese, Plain Japanese
Website: https://www.seikatubunka.metro.tokyo.lg.jp/chiiki_tabunka/tabunka/tabunkasuishin/0000001452.html
■ FRESC Help desk (Foreign Residents Support Center <FRESC>)
Provides consultation by phone from non-Japanese people who have lost their jobs or whose lives have otherwise been affected
by COVID-19.
TEL 0120-76-2029(free toll)
Hours: Monday to Friday - 9a.m. - 5p.m. (Closed on weekends and holidays)
14 Languages : Plain Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Nepalese, Thai, Indonesian, Tagalog, Burmese, Cambodian, Mongoilan
■Tokyo Novel Coronavirus Call Center
: Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government
Provides consultation service in 4 languages regarding COVID-19 prevention, testing and healthcare.
TEL 0570-550571
4 Languages: Japanese, English, Chinese, Korean
Hours: Monday to Friday - 9a.m. - 10p.m. (Closed on weekends and holidays)
■ Telephone Consultation Desk
: Ministry of Health, Labour and Welfare
8 Languages : Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese
Hours : Everyday - 9a.m. - 9p.m. *Thai : 9a.m. - 6p.m. , Vietnamese : 10a.m. - 7p.m.
TEL 0120-565653
URL: https://www.mhlw.go.jp/stf/covid-19/kenkou-iryousoudan.html#h2_3
Looking for a Hospital
■ Tokyo Metropolitan "Himawari" Medical Institution Information Service
: Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government
Provides multilingual consultation service to help you search hospitals in Tokyo.
6 Languages : Japanese, English, Chinese, Korean, Thai, Spanish
Hours : Everyday - 9a.m. - 8p.m.
TEL 03-5285-8181
URL: https://www.himawari.metro.tokyo.jp/qq13/qqport/tomintop/
Multilingual Medical Consultation
■ Multilingual Consultation Service Regarding COVID-19 (AMDA International Medical Information Center)
Provides multilingual consultation service on medical issues and issues regarding COVID-19.
Multilingual Line
Hours: Monday to Friday - 10 a.m. - 4 p.m.
Tel: 03-6233-9266
Languages: Japanese & English (Everyday), Korean & Tagalog (Monday), Thai (Tuesday), Chinese (Tuesday & Thursday) , Spanish(Wednesday) ,
Portuguese (Friday), Vietnamese (Every 2nd & 4th Wednesday)
Website: https://www.amdamedicalcenter.com/
Facebook page: https://www.facebook.com/AMDAIMIC/
■5-Language DV Consultation Service
(Tokyo Women's Plaza )
Provides consultation service for people suffering from domestic violence (DV) by their spouse or partner.
Tel: 03-5467-2455
Hours: Tuesday, Thursday, Friday - 1 p.m. - 4p.m. (Closed on holidays)
Languages: English, Chinese, Korean, Thai, Tagalog
Website: http://www1.tokyo-womens-plaza.metro.tokyo.jp/consult/tabid/256/Default.aspx
■Domestic Violence Hotline Plus
(Cabinet Office)
Provides consultations by SNS, as well as on-site interpreter services and shelters.
Tel : 0120-279-889
Hours : 24 Hours (Telephone, Mail) *Japanese Only, 12:00-22:00 (Chat)
Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepali, Vietnamese, Indonesian
Website : https://soudanplus.jp/
Useful Resources |
Website: https://stopcovid19.metro.tokyo.lg.jp/
Information provided in English, Chinese, Korean, Japanese
General Support related to COVID-19
■To Non-Japanese Citizens - General Support related to COVID-19 : Ministry of Health, Labour and Welfare
Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html
▼Monetary Assistance for Everyday Lives (Temporary Special Cash Payout for Low Income Single-Parent Households,
Special Revision of the Standard Monthly Remuneration of EPI Premium, Support Training Program for Jobseekers etc.)
やさしい日本語/English/中文(簡)/中文(繁)/한국/Português/Espanol/Tagalog/ภาษาไทย/Tiếng Việt /नेपाली/Bahasa Indonesia/ភាសាខ្មែរ/Монгол хэл/မြန်မာဘာသာ【PDF】
Immigration
■Information related to COVID-19 : Immigration Services Agency of Japan
Website: https://www.isa.go.jp/en/covid-19_index.html
▼Refusal of landing related to COVID-19
Website: http://www.moj.go.jp/isa/hisho06_00099.html
Languages : Plain Japanese, English
▼Handling of foreign nationals who have difficulty returning to their home country or another country
Website: http://www.moj.go.jp/isa/nyuukokukanri01_00155.html
Languages : Plain Japanese, English, Chinese, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish, etc.
▼Guide to Support Continuous Employment for Foreigners (such as technical interns) who have been dismissed, etc.
【URL】http://www.moj.go.jp/isa/nyuukokukanri14_00008.html
Languages : Plain Japanese, English, Chinese, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish
■To Non-Japanese Citizens - General Support related to COVID-19 : Ministry of Health, Labour and Welfare
▼ Leave allowance pay, subsidies, paid vacation days for foreigners working in companies
やさしい にほんご /English/中文(簡)/中文(繁)/한국/Português/Espanol/Tagalog/ ภาษาไทย/Tiếng Việt/नेपाली/Bahasa Indonesia/ភាសាខ្មែរ/Монгол хэл/Burmese
▼ Issues regarding employment of foreign students who graduated from Japanese schools this March (PDF)
やさしい にほんご/English/中文(簡)/中文(繁)/한국/Português/Espanol/Tagalog/ ภาษาไทย/Tiếng Việt /नेपाली/Bahasa Indonesia/ភាសាខ្មែរ/Монгол хэл/Burmese
Counseling Service and Hotlines in Foreign Languages: Ministry of Health, Labour and Welfare
https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html
■ Labour Problem Q&A :Labour Lawyers Association of Japan
Website: https://covid19-labourqanda.jimdosite.com/
Information provided in Tagalog, Spanish, Portuguese, Vietnamese, Chinese, English, Burmese
■To Non-Japanese Citizens - General Support related to COVID-19 : Ministry of Health, Labour and Welfare
Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00001.html
▼Guidance on Temporary Loan Emergency Funds: Ministry of Health, Labour and Welfare
Households struggling to pay living expenses due to temporary suspension of work or unemployment caused by COVID-19 may apply for emergency loans.
Nepalese, Burmese, Bengali (PDF)
■ Information about the Housing Security Benefit : Ministry of Health, Labour and Welfare
Website: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000073432.html
Provided in English/Chinese/Korean/Vietnamese /Portuguese/Spanish (PDF)
For Technical Interns
■ Information related to COVID-19 : OTIT Organization for Technical Intern Training
【URL】https://www.otit.go.jp/CoV2/
▼Information on the systems that can be used when technical intern training cannot be continued due to the spread of COVID-19 (
employment insurance benefits etc.)
日本語/中文/Tiếng Việt /Tagalog/Bahasa Indonesia/ภาษาไทย/English/ភាសាខ្មែរ/မြန်မာဘာသာ/
Information related to COVID-19 from Kokubunji City
■COVID-19 Information : Kokubunji City
Website: http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/index.html
Languages: Japanese
■Multilingual COVID-19 Information : Kokubunji City
Website: http://www.city.kokubunji.tokyo.jp/about/language.html
■Information about Housing Security Benefit : Kokubunji City
【URL】http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1023910/1022790/1023545/1023554.html
Languages: Japanese, English, Chinese, Korean, Vietnamese
■Having difficulty paying bills for water and sewerage : Kokubunji City
【URL】http://www.city.kokubunji.tokyo.jp/kurashi/1008592/1022636/1023910/1022790/1023545/1023555.html
Multilingual Sites on COVID-19
■About the New Corona Virus : CLAIR
Website: http://www.clair.or.jp/tabunka/portal/info/contents/114517.php
Information on COVID-19 provided in 17 languages.
■Covid-19 Multilingual Support Project :
Website: https://covid19-tagengo.com/
Information on COVID-19 provided in 12 languages. Operated by students and graduates of Tokyo University of Foreign Studies (TUFS).
Languages; Japanese, English, Chinese, Korean, Spanish, French, German, Portuguese, Vietnamese, Tagalog, Arabic
■Covid-19 Information and Resources : Cabinet Secretariat
Website: https://corona.go.jp/en/
Languages: Japanese, English, Arabic, Chinese, Korean, French, German, Spanish, Italian, Portuguese, Russian, Indonesian, Tagalog, Vietmanese, Thai, Burmese, Nepalese, Cambodian
Information on Support Measures Related to COVID-19 : https://corona.go.jp/en/toppage/pdf/support_measures_20200626.pdf
Provided in English.
■COVID-19 Multilingual Guide:Ministry of Health, Labour and Welfare
Website: https://www.covid19-info.jp/
Provided in Simplified Japanese, English, Chinese, Korean, Portuguese
Useful Information
■ Covid-19 Phrases in 19 languages : Joho Center Publishing Co., Ltd.
A free Point-and-Speak YUBISASHI file which contains words necessary for daily life and medical institutions.
Website: https://www.yubisashi.com/covid19/
Languages : Japanese, English, Simplified Chinese, Traditional Chinese, French, German, Spanish, Italian, Indonesian, Filipino, Vietnamese, Thai, Korean
国分寺市国際協会(KIA)
Kokubunji International Association
〒185-0034
東京都国分寺市光町1-46-8
ひかりプラザ1階
TEL:042-505-6132
FAX:042-505-6138
窓口:月~金曜9:00-17:00 ※祝日除く
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