Multilingual Resources & Information on COVID-19 for Foreigners in Japan

Please check our Facebook and Twitter for further information.

  Helpline (Telephone Consultation Service)

■ Tokyo Coronavirus Support Center for Foreign Residents (TOCOS) 

(Bureau of Citizens and Cultural Affairs, Tokyo Metropolitan Government)

Provides consultation service in 14 languages regarding questions and concerns related to COVID-19, from education, employment, to finance and healthcare


Tel: 0120-296-004 (free toll)

Hours: Monday to Friday - 10a.m. - 5 p.m.(Closed on weekends and holidays)

 Languages: English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Khmer, Burmese, Simplified Japanese


 ■  Tokyo Novel Coronavirus Call Center 
(Bureau of Social Welfare and Public Health, Tokyo Metropolitan Government)
 Provides consultation service in 3 languages regarding COVID-19 prevention, testing and healthcare

Tel: 0570-550571

 Hours: 9 a.m. - 10 p.m. every day
 Languages: Japanese, English, Chinese, Korean

 ■  Multilingual Consultation Service Regarding COVID-19 
(AMDA International Medical Information Center)
 Provides multilingual consultation service on medical issues regarding COVID-19 in collaboration with the Japan Medical Association


 Dates: April 10th (Friday) - May 20th (Wednesday)

 Multilingual Line
 Hours: Monday to Friday - 10 a.m. - 5 p.m., Saturday, Sunday & holidays - 10 a.m. - 3 p.m.
 Tel: 03-6233-9266

 Languages: English, Chinese, Korean, Spanish, Thai, Portuguese, Tagalog, Vietnamese 
** English service is provided every day but other languages are only offered on certain days. Please check the schedule on the website.

 Facebook page:


  ■5-Language DV Consultation Service

(Tokyo Women's Plaza )

Provides consultation service for people suffering from domestic violence (DV) by their spouse or partner.

Tel: 03-5467-2455

Hours: Tuesday, Thursday, Friday - 1 p.m. - 4p.m. (Closed on holidays)

Languages: English, Chinese, Korean, Thai, Tagalog



 ■Domestic Violence Hotline Plus

(Cabinet Office)

Provides consultations by SNS, as well as on-site interpreter services and shelters. 

Tel : 0120-279-889

Hours : 24 Hours (Telephone, Mail) *Japanese Only, 12:00-22:00 (Chat) 

Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepali, Vietnamese, Indonesian

Website : 

  Useful Resources

 ■ Latest updates on COVID-19 in TOKYO :Tokyo Metropolitan Government

 Information provided in English, Chinese, Korean, Japanese
 ■ Information on Immigration: Ministry of Justice
 The following information among others is provided on the website:   

* Refusal of landing related to COVID-19

* Handling of residence application

* Validity of Certificate of Eligibility

Information provided in English, Chinese, Korean, etc. (Scroll down for links to other languages)

 ■ Information on Employment: Employment Policy for Foreign workers from the Ministry of Health, Labour and Welfare

 The following information is provided on the website: 

 * Leave allowance pay, subsidies, paid vacation days for foreigners working in companies

 English, Simplified ChineseTraditional Chinese, Korean, Portuguese, Spanish, Tagalog, Thai, Vietnamese, Nepali, Indonesian, Cambodian, Mongolian, Burmese
 * Issues regarding employment of foreign students who graduated from Japanese schools this March (PDF)

 English, Simplified Chinese Traditional Chinese, Korean, Portuguese, Spanish, Tagalog, Thai, Vietnamese, Nepali, Indonesian, Cambodian, Mongolian, Burmese

 ■ Counseling Service and Hotlines in Foreign Languages: Ministry of  Health, Labour and Welfare


■ Labour Problem Q&A  :Labour Lawyers Association of Japan

Information provided in Tagalog, Spanish, Portuguese, Vietnamese, Chinese. English and Burmese coming soon.

Guide to the Special Cash Payments (100,000 yen per person)

Multilingual guidance on how to fill in the appication form : Ministry of Internal Affairs and Communications NEW!


Provided in English,  Simlified Chinese, Traditional Chinese, Korean, Vietnamese, Tagalog, Portugese, Spanish, Indonesian, Thai, Nepali


Guide to Special Cash Payments :  Ministry of Internal Affairs and Communications

Provided in EnglishSimplified Chinese/Traditional Chinese/Korean/Vietnamese TagalogPortuguese/Spanish/Indonesian/Thai  (PDF)


■ Guidance on Temporary Loan Emergency Funds: Ministry of Health, Labour  and Welfare

Households struggling to pay living expenses due to temporary suspension of work or unemployment caused by COVID-19 may apply for emergency loans.

Information provided in  EnglishChineseKoreanVietnamesePortugueseSpanishsimple Japanese. (PDF)


■ Information about the Housing Security Benefit  : Ministry of Health, Labour  and Welfare


Provided in EnglishChineseKoreanVietnamese Portuguese/Spanish   


General Information about COVID-19
 About the New Corona Virus: CLAIR
 Information on COVID-19 provided in 17 languages.


Covid-19 Multlingual Support Project


Information On COVID-19 provided in 12 languages. Operated by students and graduates of Tokyo University of Foreign Studies (TUFS).


 Covid-19 Phrases in 19 languages


A free Point-and-Speak YUBISASHI file  which contains words necessary for daily life and medical institutions.


Covid-19 Information and Resources


Information on Support Measures Related to COVID-19 :

Provided in English.


NEW! Information for Foreigners related to Covid-19


Links to various support measures for workers, technical intern trainees, students.

Provided in simplified Japanese.


NEW!COVID-19 Multilingual Guide:Ministry of Health, Labour  and Welfare


Provided in Simplified Japanese, English, Chinese, Korean, Portuguese 



Information related to COVID-19 from Kokubunji City

COVID-19 Information : Kokubunji City



Multlilingual COVID-19 Information : Kokubunji City



Guidance on how to fill out the application form for the Special Cash Payment : Kokubunji City


Provided in Simplified Japanese, English, Chinese, Korean